Returns & Refund Policy

At The Coconut Sugar Company, we take great pride in creating our artisanal confections with exceptional care and precision, ensuring a truly luxurious experience with every bite.

Due to the handcrafted nature of our products, returns cannot be accommodated. However, if your experience is anything less than perfect—such as receiving an incorrect or damaged product—please contact us at care@thecoconutsugarcompany.com within 24 hours of receiving your order. To help us assist you promptly, kindly include:

• A clear photograph of the item, and
• A copy of your receipt or bill.

Our Quality Control team will work closely with our backend team to address the issue with the utmost care and attention. We are dedicated to ensuring your satisfaction and will do everything possible to make things right.